Shipping Rules

1. Order Processing

  • All orders are processed within 24 to 48 hours, Monday through Friday.

  • Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Information

  • All orders are shipped internationally directly from Paris, France.

  • Shipping occurs in two stages:

    1. Preparation & handling at our Paris fulfillment center (24–48 hours).

    2. Express international delivery to your GCC destination (3–7 business days).

Destination Method Delivery Time
Saudi Arabia, UAE, Kuwait, Qatar, Bahrain, Oman International Express Courier 3–7 business days

🛫 We do not use local couriers. All deliveries originate from France.

3. Shipping Fees

  • Free international shipping on orders over SAR/AED 299 (or local equivalent).

  • Orders below that amount will be charged a flat international shipping fee (calculated at checkout based on destination).

4. Customs, VAT & Import Charges

  • All prices on our website exclude VAT, customs duties, and any import taxes.

  • These charges (if applicable) are the responsibility of the customer and may be collected at delivery by local customs authorities.

  • Duties and taxes vary by country and are not collected at checkout.

5. Cash on Delivery (COD)

  • COD is available in select GCC countries under the following conditions:

    • An additional COD fee applies (visible at checkout).

    • May be subject to order value limits and approval at checkout.

  • COD availability may vary by country and product type.

6. Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

  • You can track your shipment on the courier’s website or directly from our tracking portal.

7. Delivery Issues & Failures

  • If delivery fails due to:

    • Incorrect or incomplete address

    • Refusal to accept

    • No one available to receive

    • Failure to claim from customs

Your package may be returned to us. In such cases:

  • The customer is responsible for both return and re-delivery shipping costs.

  • If a parcel remains unclaimed for more than 14 days, the order will be canceled and refunded minus all shipping charges (including return).

8. Lost or Damaged Parcels

  • If your order arrives damaged or is not received within the estimated delivery time:

    • Contact us within 7 business days of delivery or expected delivery.

    • Provide your order number and photos if applicable.

  • After investigation, we may issue a replacement or refund.

9. Customer Support

For any shipping or delivery-related inquiries:

  • 📧 Email: info@lilyncoco.com

  • 📞 Phone/WhatsApp: +33635302613

  • 🕒 Support hours: Monday to Friday, 9:00 AM – 6:00 PM Central European Time (CET)