Shipping policy

Pure n' Bio is a trading name of Fons and Splendor SAS, a company registered in Paris, France (RCS Paris 917 710 295). Every order is picked, packed and dispatched from our fulfilment centre in Paris.

1. Order processing

Orders are processed within 24–48 working hours, Monday to Friday. Orders placed on a weekend or a French public holiday are processed on the next working day.

2. Delivery

We ship by international express courier to Saudi Arabia, the United Arab Emirates, Kuwait, Qatar, Bahrain and Oman.

Estimated transit time: 3–7 working days after dispatch. Remote or rural addresses may take slightly longer.

3. Shipping fees

Shipping is free above the following order values. Below them, a flat express fee applies:

  • Saudi Arabia — free from SAR 299, otherwise SAR 44
  • United Arab Emirates — free from AED 299, otherwise AED 41
  • Kuwait, Qatar, Bahrain — free from SAR 340 or local equivalent, otherwise SAR 55 or local equivalent
  • Oman — free from EUR 71 or local equivalent, otherwise EUR 11 or local equivalent

The exact amount for your address is always shown at checkout, before you pay.

4. Customs duties, import taxes and VAT — included

The price you see at checkout is the final price. We ship to the GCC on a Delivered Duty Paid (DDP) basis: Pure n' Bio pays any customs duties, import taxes and VAT due on your parcel.

You will not be asked to pay duties, import tax or VAT to the courier on delivery.

If a courier or customs agent ever asks you for such a payment, please do not pay it — contact us at info@purenbio.com and we will settle it directly with the carrier. If you have already paid such a charge, send us the receipt and we will reimburse you in full.

In rare cases, customs authorities may request additional documentation before releasing a parcel. Delivery may be delayed until it is provided — but there is still nothing for you to pay.

5. Cash on Delivery (COD)

Cash on Delivery is available in selected GCC countries and for selected customers. Where it is offered, a COD service fee may apply and is always shown before you confirm the order, and COD may be limited by order value, destination or product category.

6. Tracking

Once your order ships you receive a confirmation email with a tracking number. You can follow the parcel on the courier's website or through our online tracking page.

7. If delivery fails

A parcel may be returned to our warehouse in France if the address is incorrect or incomplete, if the recipient is unavailable, if delivery is refused, or if requested customs documentation is not provided.

In those cases the cost of return and re-shipping is borne by the customer. If a parcel stays unclaimed for more than 14 days, the order may be cancelled and refunded less all shipping costs, including return shipping.

8. Lost or damaged parcels

If your order arrives damaged, or has not arrived within the expected timeframe, contact us within 7 working days of the expected delivery date. Please include your order number and, for damage, photographs of the parcel and the product. After investigation with the courier we will send a replacement or issue a refund.

9. Contact

Pure n' Bio — Fons and Splendor SAS
59 rue de Ponthieu, Bureau 326, 75008 Paris, France
Email: info@purenbio.com
Phone / WhatsApp: +33 6 35 30 26 13
Support hours: Monday–Friday, 09:00–18:00 (Central European Time)